Lourdes Bermudo Molina

CURRICULUM VITAE

Personal details:

First name: Lourdes

Family name: Bermudo

Nationality: Spanish

Address: Santry – Dublin 9

Tel: 0876294172

Profile: Good Administrative, Customer Service, Translation, Telemarketing, Sales and Training experience in different sectors (banking, automotive, graphic design, pharmaceutical, insurance), willing to take responsibility, good team player, able to work with initiative, analytical and organizational skills, problem solving, quality driven.

Education background:

1983 – 1987 Degree in Spanish Language (Qualified as a fully qualified Spanish Secondary School Teacher)

1979 – 1983 Diploma in Primary Teaching (Fully qualified as a Primary Teacher).

Other: Currently studying a Postgraduate International Business Management Course in Dublin, which includes International Marketing, Information Technology, Strategic Human Resources, Corporate Strategy and Business Accounting Management modules.

Professional Marketing Course in Dublin

Professional Human Resources Course – Madrid

How to set up your own business course – Madrid

Telemarketing Course - Madrid

Customer Service Course – Dublin

Languages: Fluent in English, Spanish mother tongue, good working knowledge of French.

Computers: Microsoft Office, Outlook Express, Internet user. AS 400 and SAP systems.

Working Experience:

2004 - Currently Working for the Logistic Department of a Pharmaceutical company in Dublin, dealing with the manufacturing plant in Wesport and the sales department, warehouse and customers in Spain. Dealing with all kind of translations.

2003 – 2004 In charge of document translations from English into Spanish. Working as Spanish Coordinator at Euroconex in Arklow – Ireland, in a team of ten people, for a new credit card project with Spain. Building relationships with main customer (Bank of Santander in Spain and retailers), interacting with different companies involved (engineering, credit card companies in Spain ..), dealing with different departments to search and solve problems. Using banking computer programs.

2002 – 2003 In charge of document translations Spanish / English / Spanish. Office Manager at Domestic & General (Insurance) in Madrid. Dealing with customer queries and claims, responsible for the training of end users and the running of the office.

2001 – 2002 In charge of document translations from English into Spanish. Office Manager at Europrinters (Graphic Design) in Dublin, acting as responsible for dealing with customers orders, suppliers, deliveries and all facilities needs in the office.

1994 – 2001 In charge of administrative and technical translations Spanish / English / Spanish. Executive Secretary to the Manager Director of Cartotecnia, S.A.,(Graphic Design) in Madrid, assuming the role of Office Manager, dealing with official organizations, foreign customers relationships, responsible Training Coordination of the Staff and all facilities needs of the office.

1991 – 1994 charge of administrative and technical translations Spanish / English / Spanish. Executive Secretary to the Manager Director of Aeroquip Iberica (Automotive) in Madrid (Spain), giving support to the General Manager and Customers Service Department by dealing with customers relationships.

1989 – 1991 Receptionist at Liffey House (Bed & Breakfast) in Dublin.

1983 – 1987 Supervisor of Extracurricular Activities in Ciudad Escolar de Madrid (Spain) while studying.

1979 – 1983 Sales Assistant in Almacenes Robisco – Madrid (Spain).